International Shipping Policy: We currently only offer international shipping to the U.S. Please contact us directly should you wish to have your purchase shipped to a country other than Canada or U.S. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).ĭamages: Worker and Hive Bee Supply is not liable for any products damaged or lost during shipping.

The tracking number will be active within 24 hours.Ĭustoms, Duties and Taxes: Worker and Hive Bee Supply is not responsible for any customs and taxes applied to your order. Shipment Confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). We can not be responsible for unclaimed packages and will only refund the difference between product price and shipping fees. Please confirm that your requested carrier (Purolator, UPS etc.) services your address prior to placing your order. box addresses may not always be available for carriers other than Canada Post. Occasionally, the carrier you have selected may not be the best option for delivery and we will substitute a comparable delivery option for your order. Although delivery delays can occasionally occur, we value your time and make every effort to to get your purchased items to you quickly. Please contact us directly should you feel that the quote is inaccurate and we will manual calculate order shipping rates. Shipping rates & delivery estimates: Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are shipped Tuesday through Friday, excluding holidays. Shipment processing time: All orders are processed within 2-3 business days. The following are the terms and conditions that constitute our Shipping Policy. Thank you for supporting Worker and Hive Bee Supply. Discount codes may not be retroactively applied to previous orders.īeekeeping products can be tough to ship! Here is our shipping policy. Please e-mail or call 40 to start the return process.ĭiscounted items or items purchased with a promo code are considered a final sale. To view our terms and conditions for our flat rat shipping offer click here.If you are not satisfied with your purchase from our online store, you may return the unused product complete with original packaging and tags intact to the Online Store within 7 days of receiving the item for a refund less a 15% restocking fee (transaction fees) or 30 days for a store credit.ĭue to bio security concerns, no products that have come into contact with bees, honey or wax can be accepted for return or exchange.Īll returns must be authorized via email or phone prior to shipping. If you have an account with Ecrotek you can also view the status of your order online when you log into your account. Once your order is shipped you will receive an email confirming your shipping details and tracking number. * Dependent upon payment confirmation and stock availability. Delivery may be delayed during peak season.If no one is at your delivery address, the courier company will leave you a card in your letter box advising you of collection details.Īll prices displayed on our website are in Australian Dollars ($AUD) and will be charged in Australian Dollars at the checkout Postage Delivery Times We must get a signature when your order is delivered we recommend you provide a delivery address where someone can receive and sign for your order. We cannot deliver on weekends or public holidays.

Goods are delivered on business days only. If your online order exceeds the small parcel size, you need a separate freight quote - see below. Orders exceeding 0.5m³ will be sent using Premium Courier delivery services. Ecrotek delivers within Australia using Standard Courier delivery services for small orders.

Maxant wax melter